FAQ
The questions we are actually asked. If yours is not here, Contact.
About CRICKETEER
Is CRICKETEER a coffee brand?
No. CRICKETEER is a cricket culture brand. Coffee is our first innings, not our identity.
Who is a Cricketeer?
The person who backs the one playing. The parent at the nets, the coach who stayed late, the friend watching at 3am. Cricket Made Us says it properly.
The coffee
Where does the coffee come from?
Yercaud, in the Shevaroy Hills of Tamil Nadu. It is one of the oldest planted coffee belts in India and one of the least talked about.
What is the difference between washed and natural coffee?
Every Indian coffee is hand-picked, pulped and sun-dried. The difference is made at the pulping stage: a washed coffee has the fruit removed and the mucilage fermented off before drying, a natural one dries with the fruit still on.
Why is there chicory in the Morning Session?
Because it is a South Indian filter blend and chicory is doing a job. It extracts slower and holds the decoction thicker and darker, which is why filter coffee survives being cut with hot milk instead of vanishing into it. We chose 70:30, a filter-first ratio, and we say so on the pack.
What grind do you ship?
One grind per coffee. The Morning Session ships medium-fine for the traditional South Indian filter. The Maiden Over ships medium-coarse for pour-over and French press. We do not currently offer other grinds or whole bean.
How long does it keep?
Six months from the roast date. Both the roast date and the best-before date are printed on the pouch and listed in the Scorecard on each product page.
What is a cup score?
A blind score on the 100-point specialty scale. 80 and above is specialty grade, above 82 is a good lot, above 85 begins to be rare.
Orders and delivery
Where do you deliver?
Across India. Delivery is free on every order, anywhere in India, with nothing added at checkout. We do not deliver outside India yet. See Shipping and delivery.
Do you deliver outside India?
Not yet. Enabling delivery to other countries is work in progress. If you are outside India, email hello@cricketeer.shop and tell us where you are. We will let you know as soon as your country is live, and the countries we hear from most are the ones we open first.
Can I return coffee?
Not once a pouch is opened, because it is a sealed food product. If it arrives damaged, leaking, incorrect or past its best-before date we replace or refund it. See Returns and refunds.
Gifting
Can I send this as a gift?
Yes. Tick "This is a gift" on the product page to add a message, say who it is from and who they are backing, and ask us to keep prices off the invoice in the parcel.
Do you do gift sets?
Three gift routes, from one coffee to both. See Gift a Cricketeer.
Can you do gifts for my whole team or company?
Yes, through Team Orders. Tell us quantity, city and the date you need it and we come back with a quote and a GST invoice.
Talking to us
How do I reach a person?
Email hello@cricketeer.shop or call +91 85259 45526. There is also a form on the Contact page.
Cricket made us.